Global Clinic documentation
The complete reference for the Global Clinic platform: product documentation for business, operations, clinics and support, the end-to-end user journeys per lifecycle phase, and developer documentation for the technical build. Use the search box above, or start from a section below. Version v1.0.
Product Overview
Vision, objectives, scope, target users and personas, core value propositions, and platform capabilities and limitations.
Features and Requirements
Feature catalogue across all three surfaces, functional and non-functional requirements, business rules and validation logic, and role-based access control.
Business Processes and Workflows
The operational processes and rules that support the user journeys: clinic onboarding and management, payment and refund mechanics, and escalation and support handling.
User Experience
The experience layer: design language, navigation maps, screen-by-screen descriptions, decision trees, and success, failure and recovery scenarios. End-to-end per-persona journeys live in the User Journeys section.
Legal, Compliance and Policy
Terms and conditions, privacy and consent, medical disclaimer, data retention, HIPAA / GDPR / DPDP and regional compliance, and patient data handling.
Edge Cases and Exception Handling
Every major exception across clinical, visa, travel, provider, payment, authentication, concurrency, integration, infrastructure, security, privacy and regulatory categories, each with a consistent trigger, expected behaviour, user messaging, recovery, observability and severity profile.
Contextual Help System
How the in-product help, walkthroughs, tooltips, FAQs and documentation references are sourced from one source of truth and kept in lock-step with the UI.
Discover: enquiry to opinion
Discover-phase journeys (stages 1 to 3): how a prospective patient finds care, requests a quote, and earns a clinically informed medical opinion.
Plan: quote to travel
Plan-phase journeys (stages 4 to 7): how a committed patient gets funded through escrow, documented through the visa engine, and routed by the Travel Desk.
Treat: arrival to discharge
Treat-phase journeys (stages 8 to 12): in-country care delivery from airport arrival through admission, procedure, recovery and discharge, plus post-arrival FRRO registration.
Return: follow-up to close-out
Return-phase journeys (stages 13 to 14): structured tele-follow-up that turns a one-time transaction into continuity of care, then close-out with final escrow release.
Cross-cutting journeys
Parallel verticals and journeys that span every phase or belong to staff personas: clinic management, wellness/AYUSH, insurance, language and culture, and operations and governance.
Architecture
High-level system, component, deployment, multi-tenant and security architecture, as built today and as targeted for production.
Data Model
A domain-organized data model: high-level architecture, per-module ER diagrams, detailed entity definitions with primary and foreign keys, indexes and constraints, validation rules, indexing strategy, and the audit and consent model.
API Guide
Production-ready REST API conventions and the full endpoint catalogue across all 17 resource groups, backed by a machine-readable OpenAPI specification.
Integrations
Inbound integration patterns (REST, webhooks, events, file imports, partners) and outbound provider integrations, each with auth, models, retry, error handling, monitoring and security.
Security
Authentication and authorization architecture, RBAC, encryption, secret management, audit logging, compliance, PII handling, and secure API design standards.
Operations
Deployment procedures, environment configuration, monitoring and observability, backup and recovery, incident response, and support and troubleshooting.
Per-screen documentation for all 35 screens, generated from the same source that powers the in-app Help panel and guided walkthroughs. Open the screen reference index.