Return: follow-up to close-out

The Return phase covers stages 13 to 14 of the 14-stage journey: Follow-up Care and Close-out. The goal of this phase is to turn a one-time transaction into continuity of care, and to close the financial and clinical loop on a clean, auditable trail.

Post-treatment follow-up and support [Live]

How a discharged patient keeps getting care from home. This journey is what converts a single procedure into an ongoing relationship: a sequence of tele-consults across the first three months, with the home physician brought into the loop and the home-country records kept current.

flowchart TD
  A[Discharge: summary + medicines] --> B[Tele-consult day 7]
  B --> C[Tele-consult day 30]
  C --> D[Tele-consult day 90+]
  D --> E[Continuity with home GP + records]
  E --> F[Verified testimonial captured]
  F --> G[Optional referral / affiliate invitation]

Follow-up turns a one-time transaction into continuity of care and a source of reviews and referrals. Structured tele-consults at 7, 30 and 90 days are coordinated with a home physician where appropriate. For Western patients, continuity with the home GP and home-country records is a hard requirement.

Close-out and escrow release [Live]

At close-out (stage 14), the coordinator and finance close the case: the final escrow milestone releases on a clean, auditable trail, a verified testimonial is captured, and the journey completes. For payer-funded cases, the insurance claim is reconciled against the payment guarantee here as well (see WF-2 Insurance-funded treatment).

The milestone schedule, ledger and refund mechanics that drive the release are operational rules, documented in Payment and refund processes. In short: funds release only on verified milestones, pre-arrival cancellations are fully refundable, and after a milestone is reached refunds follow the disclosed schedule.