Treat: arrival to discharge

The Treat phase covers stages 8 to 12 of the 14-stage journey: Arrival and Check-in, Admission, Procedure, Recovery, and Discharge. This is in-country care delivery, where the coordinator shadows the hospital and the patient is never without a named point of contact.

In-country care delivery (stages 8 to 12) [Live]

How the patient is cared for on the ground in India, from the moment they land to discharge. The in-country team meets them at the airport, the hospital runs pre-op tests and admits them, the chosen surgeon performs the procedure, and recovery is monitored through to a documented discharge, all with the care coordinator alongside.

flowchart LR
  J[Arrival + airport pickup] --> K[Admission + pre-op]
  K --> L[Procedure]
  L --> M[Monitored recovery]
  M --> N[Discharge summary + medicines]

The phase runs continuously, with clear stage ownership carried over from the journey backbone:

• Arrival and Check-in (stage 8): the in-country team and hospital meet the patient at the airport and get them settled.
• Admission (stage 9): the hospital runs pre-op tests and admits the patient on arrival.
• Procedure (stage 10): the treatment is delivered by the patient's chosen surgeon, with the coordinator alongside.
• Recovery (stage 11): the hospital monitors recovery and physiotherapy.
• Discharge (stage 12): the hospital issues a discharge summary and medicines, which hands the journey to the Return phase.

Clinical complications during this phase route to the 24/7 clinical escalation path; that handling is operational and documented in Escalation and support processes.

FRRO registration (post-arrival) [Planned]

Status: Planned (implementation workstream WS6). This is the post-arrival tail of the visa journey, so it lands in the Treat phase even though it is part of WF-5 Visa, attendants and FRRO.

On a granted medical or AYUSH visa, the engine surfaces FRRO (N8): a 14-day registration countdown to the city's FRRO office, the required documents, and live status. For prolonged treatment, the patient requests an FRRO-based visa extension, which needs a hospital justification letter; Visa-ops assists (N12). If the FRRO deadline approaches or passes, the Journey shows an amber or rose alert and escalates to the coordinator. Screen references (N8, N12) point to docs/implementation/01-screen-specs.md.